What is the deal with this store?

This is the official Thee Balm™ store. It's made in small batches with love so that we can cut out all of the middle men (and insects permitted in mass made factory products! Yea, you read that right.) between us and you.

What is so special about Thee Balm?

Thee Balm is thee only lip balm that is natural and free of petrolatum/petroleum (think vaseline) and waxes (even beeswax)! Contrary to popular belief these ingredients keep your lips dry rather than moisturized! Also, not having chemicals or preservatives that are commonly found in lip products like oxybenzone, arachidyl propionate, methylparaben and red 30 lake (to name just a few!) means you're not slathering on carcinogens every time you need to moisturize your lips! Those carcinogens get absorbed through your skin and even get ingested. Since lip product users consume about half a pound of lip products per year, that's bad news. Less carcinogens = healthier life = longer life, therefore using a natural lip product means you can keep your lips soft without speeding up the dying process! All of the nourishing ingredients in Thee Balm can be found on our product page.

Thee Balm is even more special because it lasts longer than any other lip product on the market. You'll be amazed at how infrequently you need to apply it. Most users don't apply more than 3 times a day!

Okay, so Thee Balm is natural and doesn't contain petrolatum/petroleum or wax, why else should I care?

Thee Balm is thee best lip balm you will every use! It provides nourishing hydration and protection like no other lip balm on the market, because it's better than any other lip balm on the market. You won't know how good your lips can feel, and how healthy they can be, until you've used Thee Balm.

Is it safe to put my credit card number into this mysterious website?

As safe as it can be these days. We don't store any of your credit card information. Our payment gateway is hosted by Shopify (the best e-commerce host in the business) which is run on a Level 1 PCI DSS compliant server. More information on Shopify's security can be found here.

What is your privacy policy?

We will never share your information with a third party. Wondering who a third party is? Well we're the first party, you're the second party so anyone else is a third party, and we will never share your personal information with anyone else.

What if I use it and I don't like it? Can I return it for a refund?

Did you not just read the answer to the previous question?! Don't be such a worrywart! We kid, but since you're wondering, yes, if for some unimaginable reason you don't like it you can return it for a full refund within 30 days. We're so confident you'll like it, we offer free return shipping! Simply contact us at customerservice@theebalm.com to get the return process started.

What shipping carrier(s) do you use?

We're based in the United States and proudly use the United States Postal Service.

How much does shipping cost?

It's FREE! All orders (both domestic and international) automatically get free standard shipping! Priority shipping is available for $7 for domestic orders (1 to 3 business days) and $33 for international orders (6 to 9 business days).

Do you provide tracking numbers for your shipments?

Yes.

Tell me more about your charitable donations?

Thee Balm is dedicated to helping and serving those in need. That's why 10% of every purchase goes to funding resources for families living in poverty across the globe.

 

Still have questions? Feel free to use the "Contact Us" link on our product page to submit questions or comments via our online form. You can also e-mail us at contact@theebalm.com.